Privacy Policy – Rafaella’s Studio

Effective date: 11 November 2025

At Rafaella’s Studio, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://rafaellasstudio.com, contact us, or participate in our online or at-home Pilates sessions.

1. Who We Are

Rafaella’s Studio
Online and in-home Pilates and wellness sessions.

Locations:
Spain: Mijas and surrounding areas
Dominican Republic: Cabarete and surrounding areas

Contact:
📞 Spain (WhatsApp): +34 604 496 856
📞 Dominican Republic (WhatsApp): +1 8094 605 777
📧 info@rafaellasstudio.com
🌐 https://rafaellasstudio.com

Rafaella’s Studio operates internationally and processes personal data in accordance with the General Data Protection Regulation (GDPR) and equivalent local data protection laws.

2. What Data We Collect

Contact details: name, email, and phone number (e.g., when contacting or booking a session).
Booking information: class preferences, schedule, and notes.
Payment information: processed securely through third-party payment providers (Mollie, PayPal, Stripe).
Technical data: IP address, browser type, device info, and anonymised analytics.
Health information (optional): voluntarily shared for safe session planning (e.g., injuries).

3. How We Use Your Data

Manage class bookings and communications
Provide Pilates sessions and related services
Send confirmations, reminders, or updates
Process payments securely
Send newsletters (only if subscribed)
Comply with legal and accounting requirements

4. Legal Basis for Processing (GDPR)

Contract: to provide the services you requested.
Consent: when you subscribe or share optional data.
Legal obligation: for tax or accounting compliance.
Legitimate interest: to improve services and maintain client relationships.

5. Data Retention

We retain your data only as long as necessary or required by law:

Bookings & payments: up to 7 years
Messages: up to 12 months
Newsletter data: until you unsubscribe

6. Sharing Your Data

We share data only with trusted partners necessary for business operations, including:

Website hosting & email services (WordPress hosting)
Payment processors (Mollie, Stripe, PayPal)
Communication tools (WhatsApp, Google Workspace)
Analytics (Google Analytics – anonymised)

All partners comply with GDPR or equivalent standards. We never sell or rent your information.

7. Cookies and Analytics

Our website uses cookies for functionality and analytics. Cookies may collect limited technical data like browser, device, and page views. You can disable cookies in your browser settings. Google Analytics data is anonymised and non-identifiable.

8. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to data processing
Request data portability

If you are in the EU and believe your data has been misused, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

9. International Data Transfers

As Rafaella’s Studio operates in both Europe and the Caribbean, your personal data may be transferred between countries. All transfers comply with GDPR, ensuring secure and lawful handling of your information.

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including SSL encryption and restricted access to personal information.

11. Links to Other Websites

Our website may contain links to external websites or social media platforms. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal obligations. The latest version will always be available on our website with the effective date shown above.

Rafaella’s Studio
Online and In-Home Pilates Sessions
🌐 https://rafaellasstudio.com
📧 info@rafaellasstudio.com
📞 Spain (WhatsApp): +34 604 496 856
📞 Dominican Republic (WhatsApp): +1 8094 605 777
© 2025 Rafaella’s Studio. All rights reserved.